Sarah Olney

Sarah Olney

Liberal Democrat — Richmond Park

Speaking in the House of Commons on 17 June 2026

Debate

Abuse of Customer-facing Workers

Contribution

I thank my hon. Friend for that excellent intervention and for all his work. He speaks so powerfully for the victims of domestic abuse, and I thank him for taking this opportunity to raise the issue. I hope that the Minister has heard what he said, because it is an extremely serious point. We should have the victims of domestic abuse at the front of our minds when we think about this issue and the particular risk that it creates for them. Shoplifting not only causes shops to lose out on sales, with the costs then passed on to paying customers, but means that staff members, often young people, are met with the possible threat of violence. Shoplifting has risen by a staggering 48% in England and Wales over the past five years. Every time I meet the owner of a local store, I am told that shoplifting has effectively become decriminalised. Thieves do not feel the threat of reprisal, and staff do not feel protected by law enforcement. It is incredibly frustrating that the Government have not connected the dots between increased fear and crime and the stripping back of our police forces’ ability to do their jobs. That is why the Liberal Democrats have been calling for more money for CCTV through loans of up to £6,500 to small independent convenience stores so that they can install modern CCTV to deter shoplifting and make our high streets safer. The installation of CCTV would act as a deterrent against shoplifting and abuse against staff, save money for police forces by preventing such crimes in the first place, and allow them to conclude investigations more quickly because of a stronger evidence base. Shop owners and staff members are often told by the police that it is not a cost-effective use of resources to follow up on relatively minor thefts, but to every local business and paying customer it is. I urge the Government to recognise the detrimental impact that shoplifting is having on our society and to take this issue seriously.

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