Sarah Olney

Sarah Olney

Liberal Democrat — Richmond Park

Speaking in the House of Commons on 17 June 2026

Debate

Abuse of Customer-facing Workers

Contribution

I thank my hon. Friend for that excellent point. We could be doing so much more, not just through the police but across society in different ways, to increase safety on our high streets. People need to know that they are backed up by the police, and that they have a strong and effective police presence to turn to when they have an issue. The vast majority of abuse that customer-facing staff receive on a day-to-day basis may not come under the authority of the police. That is especially relevant for female members of staff, who will experience crude comments, unsolicited flirting and, at times, explicit harassment, as my hon. Friend the Member for Eastbourne (Josh Babarinde) raised. Having to work under such conditions can cause anxiety in staff members and make them feel extremely uncomfortable at work. A study by Unite found that 56% of women in the workplace have been subject to sexually offensive jokes, 43% have been inappropriately touched and 25% have experienced sexual harassment. In addition, a TUC survey found that 30% of women who experience harassment do not report it to their employer. This goes so much further than just abuse for customer-facing staff; it speaks to a culture across some workplaces in the UK, which we need a much more fundamental approach to root out and change.

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