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Lord Bellingham (Con)

Speaking in the House of Lords on 18 June 2026

Debate

Face-to-face Banking Services

Contribution

My Lords, I declare an interest as someone who has had two bad experiences with banks recently. The first was in a personal capacity when ringing the Barclays call centre. No one would give their name or number, and so they lost the business: it was frustrating. The other experience was as chairman of an SME, which was going through its KYC for the directors. We had to go through Revolut’s automated bots and software, and it cost the company a vast amount of money. No real person would talk to us; five or six emails were never replied to. That too was a bad experience. What more can the Minister do to persuade these banks to take small businesses more seriously?

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