L

Lord Tyrie (Non-Afl)

Speaking in the House of Lords on 18 June 2026

Debate

Face-to-face Banking Services

Contribution

Face-to-face banking may be a lost cause, but we should at least be able to put in place a system that enables customers to speak to a human being rather than face a bot. This review could benefit from widening its terms of reference. Can the Minister take away what he has heard today with a view to making sure that the terms of reference cover the points that have been made? While he is at it, can he make sure that the role of competition can be considered? Even now, it is extremely difficult to get a banking licence, despite many efforts to make it easier. There will be new entrants into this market that are prepared to offer a customer the option of talking with a human being, but to secure that, competition must be made easier by the regulators.

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