Jenny Riddell-Carpenter

It is a privilege to serve under your chairmanship, Ms Lewell. I thank my hon. Friend the Member for Blackpool North and Fleetwood (Lorraine Beavers) for introducing the debate and speaking so articulately. I will not repeat the many points made by colleagues from across the House; instead, I will use this chance—of two and a half minutes, now—to talk about my casework. I want to say to my constituents that I had a meeting with the Minister yesterday, and I was reassured by how seriously the Government are taking this issue, but I am disgusted by how Capita is handling it. I want to ensure that, in every single email that I send to Capita, I am referencing this debate and the case I am bringing forward. I have had about 10 correspondents, the first of whom is Kathleen Cassie. Again, I will be using these minutes in my correspondence with Capita. She took partial retirement in November. She has received no lump sum and no payments, and I have not had a response from Capita after chasing them. Maxine Fuller is planning for retirement. She has written four times, phoned twice and sent three messages on the portal. Surprisingly, she has had no response. As Members can imagine, the story continues. Chris Fryer—I should say that all these people are happy to be named in Parliament—retired a year ago, and has not received a single penny after spending his entire career working as an officer for the Border Force. He has contacted them, and the same story remains: he has had no response. That is a year of not being able to make mortgage payments and the like, payments he should be able to take for granted. It is a similar story with Lisa Andrews. She is a serving police officer who, after 37 years, applied for partial retirement on 1 December. She got cut off the portal, and she has not been able to have any correspondence with Capita. After chasing, but not hearing back, she received a lump sum, but she now awaits the monthly partial pension payment, and lo and behold—quelle surprise!—she did not receive it on 1 January. I have many more examples, some of whom do not want to be referenced. To cite one without naming them, they were on the phone yesterday and were at 183 in the queue, but they are terrified that if I name them in Parliament, they will be sent to the back of the queue and penalised further. About 10 constituents have reached out to me about that. They are terrified. They have spent many years serving this country through the civil service, dedicating their life to it, and they should be able to look forward to their retirement—either partial or full—but they have been let down by Capita. I look forward to the response of the Opposition spokesperson, the hon. Member for Kingswinford and South Staffordshire (Mike Wood), on how the Conservatives agreed this contract with such a lack of scrutiny, because they have not been challenged enough about that today. However, I will leave it there, Ms Lewell, because my anger is rising.