Stuart Anderson

I do; my hon. Friend and constituency neighbour and I share the same concerns. Actually, I shamelessly looked at his Facebook post, thought it was a great idea and pushed it out to my constituents, among whom there is sheer anger about the lack of delivery. In July 2025, Ofcom announced changes to the universal service obligation. Royal Mail now only needs to deliver second-class mail every other day, instead of six days a week. The changes also drop the requirement for Royal Mail to deliver second-class letters on Saturdays. The changes have not yet come into effect in the UK, with Royal Mail planning to roll them out nationwide by early 2026. From April—this is where it gets even harder—the target to deliver second-class mail within three days will be reduced from 98.5% to 95%. The target for the delivery of first-class mail within one working day will also drop, from 93% to 90%. Royal Mail is not even meeting the current targets. On 28 January 2026, Citizens Advice revealed that 16 million people—or 29% of UK adults—had experienced postal delays over Christmas. That figure has doubled in a year and is at its highest in five years. As we have heard, 5.7 million people have missed letters about important matters like health appointments and benefit decisions, along with legal documents. Enhanced protections are needed for rural areas, where many people continue to depend on postal services.