Steff Aquarone

It is a pleasure to serve under your chairship, Mr Wishart. Making sure that people can still access cash and speak to someone from their bank has been one of my longest-running campaigns in my time working for the residents of North Norfolk. I remember well the trip that the council leader Tim Adams and I took to Acton in London to see one of the first banking hubs in action back in 2023. There were only seven in the whole country then, and I am glad to report that there are now three in my constituency alone. However, in the coming months I will still be campaigning to secure services in both Stalham and Hoveton, which are without any high street banks. There are clusters of thousands of people in the villages in my constituency who are left underserved because the current criteria do not guarantee them access to services, as we have heard from many hon. Members today. People in constituencies such as North Norfolk still rely on physical banking and the benefits of handling financial matters with a friendly face in person. A constituent from one of those broads villages told me that she considers herself to be fairly digitally able, but that she finds herself anxious about online banking when large sums or important transactions are at stake. Banks need to accept that is a perfectly reasonable position and deliver reassurance for their customers. Access to non-digital alternatives should be a right, not a privilege. It is about providing security and comfort for those who are not native to the digital world. It is not just about age; it is also important for those in rural areas for whom digital access is a challenge. I know that the answer to many of the questions raised today will be, “Wait for the access to banking services review.” I want to be able to look my constituents in the face and tell them that the review will make a meaningful difference to them. If the Minister will not give us an early hint today, all I ask is that she gives us the reassurance that rural communities such as North Norfolk will be well served by the findings of the review and that the concerns raised today on their behalf are being heard and acted upon.