Patricia Ferguson

Patricia Ferguson

Labour — Glasgow West

Speaking in the House of Commons on 1 September 2026

Debate

Face-to-Face Banking: Rural Areas

Contribution

If I can speak for colleagues, I think that that would be the conclusion of everyone in the room. Importantly, our Committee asked witnesses what they would like to come from the Government’s review. I will briefly run through those points: a clear definition for what reasonable access to in-person banking services looks like, with consideration for geography and a minimum service level for consumers and small businesses, and a clear definition of what basic services should be offered in any in-person banking facility. They also wanted further investment in the banking hubs model so that it can provide more support to customers; for example, enhanced video links would allow customers to speak with specialist advisers who might not be able to travel to the region. That is not a panacea, but those steps might be helpful and I hope that the Minister will address them in her response.

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