Member

Defence Business Services has no contractual way to recover overpayments from Sopra Steria or Equiniti. The latter, in turn, is having to follow Treasury policy that overpayments of public service pensions should be recovered, thereby visiting the errors made by others on the individual veteran pensioners. It is also worth noting that demands for recovery have lacked the detailed calculations to assure veterans that the new calculations are correct. Indeed, veterans have been told verbally, “We don’t provide calculations”. In response to one written complaint, a veteran was told to submit a freedom of information application to ascertain how his own pension had been calculated.