Florence Eshalomi

May I congratulate the hon. Member for North Dorset (Simon Hoare) on securing the debate and thank him for his kind remarks on my appointment? I have fond memories of shadowing him when I was in opposition. I know that he has a breadth of knowledge across housing, communities and local government, and that this issue is close to his heart. I also thank the other Members for their contributions. I want to start by reassuring the hon. Gentleman that although this area sits with my colleague the Minister for Housing and Planning, I have been looking at it and will feed back to him on the key issues. The contributions have highlighted a really important area: the many challenges that leaseholders across the country, and especially elderly leaseholders, are facing with management companies, with flagrant disregard for people who have worked so hard to secure their property and live independently. The hon. Gentleman highlighted the key areas where management companies continue to let people down, including issues with transparency, accountability, communication, responding to issues, raising complaints and unaudited accounts. Those are basic things that management companies should be doing. I think about elderly leaseholders and how, for many of them, if they do not have a network of family support helping them to navigate this, it can feel predatory, as the hon. Member for Bromsgrove (Bradley Thomas) highlighted. When someone receives those letters with demands, it can be quite scary. We recognise the hugely important role that the older people’s housing sector plays—I do think there is a role for it—in ensuring people have independence in later life. We want to be able to make sure of that. We are keeping people out of hospital, and that can only happen if they have a safe and secure home of their own to go back to. The Government are committed to enhancing provisions and choice across the residential market, including for older people, and that means both increasing the supply of homes to older people and, most importantly, improving their experience in their own homes. Many residents of retirement homes have made a significant financial and, in some cases, personal contribution to their homes, and they should have the confidence that when they raise valid concerns, those should be addressed promptly and in a timely manner. When they challenge bad practice, they should get a response and they should not have to come to their Members of Parliament. Yet we are seeing so many people resorting to raising issues and parliamentarians having to name and shame management companies until any action is taken. That should not be the way that things are happening.