Heidi Alexander

Heidi Alexander

Labour — Swindon South

Speaking in the House of Commons on 9 September 2026

Debate

Civil Aviation (Consumer Protection and Regulatory Reform) Bill [Lords]

Contribution

My hon. Friend is right to raise the impact on people who were caught up in this disruption. I have read reports of people having to sleep overnight in airports and people who have potentially missed weddings, so we cannot say enough about how important it is that we address this problem. I have learned in politics that absolute guarantees when it comes to managing the operation of a vast and complex transport system can be unwise, but what I can say is that I will leave no stone unturned in seeking to understand what has happened here and what can be done to drastically reduce the likelihood of something like this ever happening again. We need to ask tough questions about the resilience of NATS’s systems and progress with planned upgrades, and we need to think about consumer redress issues.

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