Ruth Cadbury

I would like to say that it is a pleasure to follow the shadow Secretary of State for Transport. I think most people here will want to address yesterday’s incident, its implications for passengers and the aviation sector, and more importantly—the reason we are here—the Bill. Most of my remarks, unlike those of the previous speaker, will focus primarily on that. It is an unfortunate coincidence that this debate on the Civil Aviation (Consumer Protection and Regulatory Reform) Bill takes place the day after hundreds of thousands of passengers travelling to and from the UK had their journeys seriously disrupted by another outage at the National Air Traffic Services. So many passengers will be frustrated and angry about what has happened. Their plans are in tatters. What happened affected not only passengers, but their friends, families and, if they were on work journeys, colleagues and business associates. I must put in a word of praise and thanks to all those working in aviation, who are having to support and advise frustrated passengers and make alternative arrangements for them. Many staff, especially aircrew, could not get home last night. Our thanks and gratitude to them. This is the third major outage of our air traffic control system in the last three years, and there is clearly widespread frustration in the sector with the system’s lack of resilience. The Civil Aviation Authority’s report on the 2023 outage eventually reported the following year. It had 34 recommendations, but as of last year’s interim update by the CAA, only 18 had been completed. I thank the Secretary of State for saying that she will report to the House on this, and will ask NATS to carry out a rapid review of the incident and bring forward preliminary findings by next week. Although NATS says that the two incidents are unrelated, I hope that the Secretary of State updates the House on progress on learning the right lessons from 2023 and the recent outage. We can then start addressing the issues that many Members, as well as the aviation sector, have with the lack of resilience of this key part of our national infrastructure. I hope that the Secretary of State will also come before the Committee in due course. Let me link yesterday’s incident to the Bill. Passengers, freight handlers and airlines have many questions about their rights when flights are delayed or cancelled, whatever the reason. Tens of thousands of people slept on airport floors once again last night, so I ask: are passenger rights fit for purpose, and will the Bill and the regulations that follow look at that—and hopefully address and improve the situation? We know that airlines are responsible for providing refunds or re-routing passengers after cancelled flights, and for providing care and assistance, such as refreshments and hotel accommodation while passengers are waiting for their flight.