Luke Taylor

Luke Taylor

Liberal Democrat — Sutton and Cheam

Speaking in the House of Commons on 9 September 2026

Debate

Civil Aviation (Consumer Protection and Regulatory Reform) Bill [Lords]

Contribution

To add grist to the mill of all our travel experiences, I had a case in which a customer chose to pay for a seat allocation so that they could sit with their children. They got on the flight and were then moved, and had to claim compensation on the extra service they had paid for—otherwise they would not have got a refund. Does the hon. Member agree that these sorts of things need to be automated and quickened up to improve passenger experience and customer protection?

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