Member

Let me give two relatively recent examples that demonstrate the value that London TravelWatch has brought to rail passengers, working independently of, yet alongside, Transport Focus. First, in 2023, in one of the largest public consultations of its kind, the two watchdogs successfully secured the reversal of plans by rail operators to close ticket offices. London TravelWatch alone analysed nearly 230,000 responses from the public to proposals for 269 stations in the London TravelWatch area. There is no doubt that, by working together, the watchdog secured the right outcome for a poorly-thought-through set of proposals that was deeply unpopular with the public.