Sir Alan Campbell

Sir Alan Campbell

Labour — Tynemouth

Speaking in the House of Commons on 10 September 2026

Debate

Business of the House

Contribution

Following the move to Capita, the service levels have been completely unacceptable. Our immediate priority was to stabilise the service and give current and former civil servants the service they deserve. I urge my hon. Friend, and all hon. Members who are concerned about the issue of Capita, to contribute to the Westminster Hall debate on this topic next Tuesday, so that they can hear directly from Ministers. Before that, I would point them towards the written ministerial statement that was published very recently. It not only sets out what the Government are doing about the issue, but gives a commitment from the Minister to provide the House with a substantive update in October, following the conclusion of the technical audit and report from the remedial adviser, so the update that he seeks is on its way.

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