Member

We also have to be realistic about the changing nature of the network. If it is likely that there will be fewer staff at stations, we have to really make a difference in how disabled people get on trains. Right at the start of the debate, I was contacted by an individual who was at a train station. They were trying to get on a train and could not find a member of staff, so they called the help point twice—I am not convinced help points are the answer. Apparently, it is set up so that it rings for 25 seconds, stops, then rings again for 25 seconds; if still nobody has answered it, the call then goes through to National Rail enquiries, who can do nothing at all to help an individual get on the train. These are the things that we need to be sorted and some of them will come up in other amendments that I have.