Wendy Chamberlain

I congratulate the hon. Member for Liverpool West Derby (Ian Byrne) on securing the debate. Like everyone here, I have constituents who, after years of dedicated public service in our armed forces, prisons and vital public services, are now struggling to make ends meet because of failures by Capita. I raised those issues back in April, when the then Minister made a statement on this matter, but sadly it is now like a conveyor belt: just as we get one case resolved, another one appears from a constituent who cannot access the pension they have worked for and earned. The most important point I want to make today is that behind every delayed pension is a person whose life has been put on hold. One of my constituents is grieving the loss of her husband, who passed away in July. As if that were not already enough, she cannot access his civil service pension. She spoke with Capita last week and was told that her case was “progressing”—exactly the same update as she had a month earlier. I attended Cabinet Office questions last week, at which the Minister outlined the Government’s insourcing plans and the penalties that Capita is experiencing, but I want her to address two questions today. First, what are the timescales for insourcing? “Plans” do not help our constituents right now. Secondly, what criteria are being applied in relation to penalties for Capita? Constituents need answers and reassurance.