Imogen Walker

The people affected by this issue have worked hard, done the right thing and put money aside for the future, and of course the consequences when things go wrong are dreadful. One of my constituents has experienced a catalogue of errors lasting more than six months, from a £27,000 mistake about a lump sum to a tax code error that still has not been resolved. That is just one case among many. People are spending hours on the phone only to be fobbed off, paperwork is going missing, money is taking months to arrive and lives are being ruined. Capita’s response is arbitrary targets that come to little or nothing. Will the Minister say what will happen if Capita continues to set itself targets and then miss them? The Government’s action so far is welcome, and it is entirely right that Capita should be audited. Can we have progress on this, please? Can the Minister also tell me who will pay the interest on any delayed payments? A pension, of course, is about money, but more than that, when they have tried to sort out this mess with Capita, my constituents have been left feeling that they do not matter—but they matter very much. This is not Capita’s money; it is their money, and every single penny must go where it belongs.