Dr Neil Hudson

It is a great pleasure to serve under your chairmanship, Sir Jeremy. On behalf of His Majesty’s Opposition, I start by offering our sincere condolences to the Prime Minister on the very sad passing of his father. He and his family are in our thoughts and prayers. I thank the hon. Member for Colne Valley (Paul Davies) for opening the debate and congratulate him on his powerful contribution. We heard many powerful contributions from across the House. Normally at this point, as the shadow Minister responding, I would put my lifejacket on, get in a canoe and start paddling round everyone’s constituencies. However, so many Members have spoken today that I would use up my entire time allocation by name-checking every one, so I will just thank everyone for their powerful contributions and for speaking on behalf of their constituents to raise issues about the unacceptable behaviour and performance of many of the water companies. Every family, household or business uses water. We all need it. It is a life-giving, essential resource. We all have an intrinsic interest in water: how much we pay for it, what services we receive, the performance of our local water company, and the sustainability and future of our water supply. The petition we are debating today reached over 208,000 signatures. I thank all those petitioners and the more than 300 people in my Epping Forest constituency who signed it and expressed their clear dissatisfaction with the current state of our water sector. For too long, customers have seen water companies in the news for the wrong reasons: from awful environmental pollution spills to unacceptable water outages affecting tens of thousands of consumers. In fact, during this summer’s extreme heat in August, many thousands of people and properties in my constituency of Epping Forest, including in Loughton, Chigwell, Buckhurst Hill, and Epping, were left completely without water for up to a week, let down by Thames Water because of burst pipes and failing infrastructure. Vulnerable constituents were left in distress; homes were without water, with people unable to flush their toilets or bathe; parents were left without water to make up bottles for their babies; and livestock owners were panicking over getting water to their animals. Communication and logistics from Thames Water were very poor. Priority service customers were openly saying that they had been told they would not receive any bottled water, despite being priority customers to whom companies have specific duties. As we have heard across the House today, the response by Thames Water in many situations has been wholly unacceptable. Bottled water was provided in too few locations that were not convenient to get to outside Epping Forest, and those who could get there faced agonisingly long queues in the scorching summer heat. It happened in the hottest week of the year. Other locations that did become available in my constituency either ran out of bottled water or were closed early. To add insult to injury, that all took place in the context of the news of Thames Water’s new chief financial officer receiving a £1 million welcome package. My constituents and constituents across the country rightly ask how that can be justified when Thames Water failed to provide basic services while bills continue to rise. A staggering hike of a 36% has already been greenlit by the water regulator for 2025 to 2030, and there is more to come following the announcement over the summer. I know that my constituents and those who have faced water outages across the country would be grateful if the Minister could explain what steps she is taking to ensure that water companies step up to the plate and properly prepare for such crises, so that our constituents are not left in such distressing circumstances again. It is a pleasure to serve opposite the Minister, as I have in a number of debates and Bill Committees, and I know that she is genuinely engaged in this matter. I raised those issues with her over the summer, and I hope she can take it forward and listen to the voices of our constituents in these important matters. In rural and semi-rural areas, we must not forget that water is also vital for livestock such as farm animals, horses and ponies, and I declare an interest here as a veterinary surgeon. As an illustration, a 500 kg horse needs around 25 litres of water a day—that is not on a hot day—and a lactating dairy cow needs upwards of 100 litres. I assure hon. Members that that is no small amount; that is a lot of bottled water. In these situations, water companies do not step up. It is local communities, livery yard owners and farmers who roll their sleeves up and help each other to get valuable water to these animals. I have raised the issue with the Minister before and I hope that she can take it forward and put pressure on the water companies. When we get these outages, which are sadly now predictable and will occur, animals as well as people need to be looked out for. We have heard today about the people, and I have highlighted the situation of vulnerable people in my constituency who have not been able to live their lives with their basic needs met, but there are other situations to consider. I urge the Minister to put pressure on water companies when we get outages, as we have seen this summer in my constituency and in many constituencies across the country. We have frequently debated at the Dispatch Box in this Chamber and the main Chamber the question of people in Kent and Sussex who have had unacceptable water outages from South East Water. I press the Minister once again to explain to the House what steps she and the Government are taking to ensure that a market-based solution can be found for the Thames Water situation.