Ms Polly Billington

Ms Polly Billington

Labour — East Thanet

Speaking in the House of Commons on 13 October 2026

Debate

Topical Questions

Contribution

It is important to make it clear what kind of proposals we are considering taking forward. This is about working with the regulators and industry to ensure we have a proportionate regulatory regime and stronger protections for consumers, and that we develop a robust evidence-based framework. We will work with the industry to strengthen consumer protections in the codes of conduct, and we will review industry practices, which currently set minimum order volumes at 500 litres for some customers. We will raise the awareness of payment plans to ensure that customers have the right options available to them. We want to get this right, and that is why we will work with the industry and consumer organisations to ensure that the regulatory framework really makes a difference for consumers in the right hon. Gentleman’s constituency and across the country.

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