Member

I hope that we can make that difference, because these people are drawing on their own trauma. They also draw on their cynicism. They do not believe anything will ever change, but have that teeny-tiny bit of hope that actually it will. The expectations of the hypothetical Mrs Jones who we have talked about have not gone so sky-high that we have to manage them; actually, we have to drag them back up from the depths. We might actually get this right, and that is what they deserve.