Jayne Kirkham

It is a pleasure to serve under your chairship, Ms Lewell. I thank the hon. Member for Lagan Valley (Sorcha Eastwood) for securing this debate on Royal Mail performance. Royal Mail’s reliability has become a big problem nationally, as we can all see. Alongside many parliamentary colleagues, I wrote to the Minister to raise serious concerns about delivery, which has simply not been good enough. I noticed it when I tried to invite my constituents to a local “Tea with your MP” event and half the invitations failed to arrive before the event, which caused much consternation. I completely understand why people are deeply worried about missing critical, time-sensitive mail, which my casework shows. One constituent, like others, received a letter from the hospital after a vital medical appointment, so she missed it. An elderly resident had her phone cut off by BT because Royal Mail failed to deliver her paper bills. She does not have the internet and relies entirely on the post to stay connected. Others have resorted to getting their own mail from sorting offices, but in Cornwall, where it is hard to get around by public transport, particularly to sorting offices with limited opening hours, that has caused a real issue. The picture nationally is just as concerning. Citizens Advice reported that over Christmas 2025, 16 million people experienced letter delays, a 50% jump on the previous year, and 5.7 million adults missed vital letters about health appointments, benefit decisions and legal notices.