Kate Dearden

I thank my hon. Friend for raising those important points. I will shortly turn to the work we are doing with Ofcom and the engagement I have had with it so far. Postal services remain absolutely essential, delivering everything from medical letters to financial information and birthday and greeting cards from loved ones—as well as, soon, Christmas cards. At the same time, the rapid increase from e-commerce over recent years has transformed the postal sector. Parcel volumes for 2025-26 reached 1.44 billion—a 7% increase from ’24-25. I am conscious that, with Christmas coming up soon, Royal Mail will be entering its busiest period of the year, as we have heard from colleagues. It is vital that it delivers a reliable service for its customers. Royal Mail is an independent business, so responsibility for managing delivery operations, workforce deployment and local performance rests with its management, and it is best placed to investigate localised problems. However, I am all too aware that customers across the country continue to be let down by Royal Mail’s poor service. Many hon. Members receive correspondence from constituents highlighting their concerns and frustrations about Royal Mail’s performance, and colleagues have raised them today, as I have, too.