Rachel Gilmour

Rachel Gilmour

Liberal Democrat — Tiverton and Minehead

Speaking in the House of Commons on 26 October 2026

Debate

Civil Service Pensions

Contribution

I thank the Minister for her statement. I, too, am on the Public Accounts Committee, and as the hon. Member for North Cotswolds (Sir Geoffrey Clifton-Brown) mentioned, we have done our best to get reasonable responses from Capita. My constituent Jane has been failed time and again by Capita; there has been a five-year delay to her pension payments, poor communication, an unexplained suspension of her pension, and now an outrageous demand that she repay £8,000 because of Capita’s mistake, not hers. Will the Minister condemn that treatment and reassure my constituent that the Government will ensure that she is treated fairly following those serious errors? Will they ensure that Capita, as a contractor acting on behalf of the state, is properly held to account for its failures? That has not happened so far.

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