Catherine Fookes

Catherine Fookes

Labour — Monmouthshire

Speaking in the House of Commons on 26 October 2026

Debate

Civil Service Pensions

Contribution

Communications with Capita did get better for a time, but I am afraid they have dropped off a bit now. Let me share with the House the sad case of a constituent who came to us in May 2026. She had spent two hours on the phone to Capita; she could not get through, and she had two pensions unpaid. She had retired from the Department for Work and Pensions with breast cancer. In June, she was contacted by another scheme member—a completely different person—who said that on two occasions, she had been sent my constituent’s details, both the annual benefit statement and some other details about the scheme, which was an appalling breach of GDPR. Can the Minister please help me to resolve that case, as it is still outstanding, and will she consider compensation for those who have waited for more than two years, and from whom I have many emails in my inbox?

More from Catherine Fookes

Other recent Hansard contributions by the same speaker.

About Hansard

Hansard is the official verbatim record of proceedings in the UK Parliament. Every word spoken in the Commons and Lords is recorded and published — this page is a single contribution from that record.

For Catherine Fookes's full parliamentary record including voting history, expenses and all other contributions, see the Catherine Fookes report card.