Sally Jameson

Sally Jameson

Labour (Co-op) — Doncaster Central

Speaking in the House of Commons on 26 October 2026

Debate

Civil Service Pensions

Contribution

I am sorry to hear of Elizabeth’s experience. It is totally unacceptable, as are so many of the cases that we have heard about today—and so many that we will not hear about, too. As the hon. Member will know, the Cabinet Office supplied nearly 150 staff in a surge team to help support Capita in processing the backlog. We also now have senior Cabinet Office officials working every single day with Capita to ensure that it is dealing with the complex cases that need serious expertise to be processed. We will continue to support Capita in any way we can. The remedial report noted that the technology let Capita down in a big way. It has now put some further resource and money into the technology, so automation should help process some cases faster. The biggest learning from the report is that while Capita said it would be an AI-enabled pension scheme, that just was not the reality.

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