Tom Morrison

I thank the hon. Member for Lichfield (Dave Robertson) for securing this important debate. Six months ago, in a Westminster Hall debate, I talked about how bad the Royal Mail service in my constituency had become. I talked about how residents had missed medical appointments, bills and other important documents because of the service’s inability to get its primary job done. I also mentioned how contacting Royal Mail with these issues rarely led to a satisfactory response, or even a response at all. Members from across the House will be less than surprised to learn that following that debate, I immediately had an email from Royal Mail saying its representatives wanted to meet and were only too keen to engage with the issues that my constituents were facing. I met them and they told me all about Royal Mail’s plans to get the situation fixed, but six months on, clearly none of that has turned out to be true. Since then, over 300 constituents have contacted me to tell me in detail how the problem has affected them personally. Wayne wrote to me about the struggles he has had managing his mother’s probate. He is still missing several documents and is worried about completing before the legal deadline. Susan’s husband has functional neurological disorder and has missed multiple medical appointments because of Royal Mail’s inability to deliver letters on time. Martin tried to remortgage his house, but the documents never arrived from his solicitor. Paul’s son missed a Department for Work and Pensions appointment because the confirmation letter never arrived. He was then sanctioned and will have no income for the month. These are real lives—these people are facing serious situations, all made worse because Royal Mail cannot do the job it is paid to do. How can we resolve this?