Contribution
A reliable post service is not a luxury; it is an essential public service. For our communities across Rutland, Stamford and the South Kesteven and Harborough villages, the consequences of poor service can be significant, and also unfair on the posties who face the brunt of those frustrations.
In Carlby, some residents were left without post for 20 days in January, with many only receiving their post because they took the initiative to complain. One resident wrote her complaint on 26 January. The next day, a mammoth bundle of mail coincidentally arrived at her house, with some letters dating from 2 January—24 days late. In Ryhall, the village regularly goes without post for weeks at a time. It is not just an inconvenience; it is the norm. In Stamford, first-class post takes a minimum of four days to arrive, despite Royal Mail aiming to deliver the next working day. South Luffenham is no different. The Royal Mail comes once a week, or twice if locals are lucky. Indeed, I wrote to the residents of Cottesmore on 12 October and many received their letters only yesterday. One village resident has missed numerous medical appointments because letters arrive too late from the hospital—or she travels the 40 minutes to our local hospital to find out that the appointment has been cancelled. This is unacceptable.
We are not asking for special treatment. In the last 18 months since the 2025 sale, something has happened that has broken Royal Mail. Residents have consistently been told they can only complain after seven days—a whole week of non-delivery. Again, the significant delays residents face every week are perfectly demonstrated by the fact that when I posted correspondence first class from my constituency office in Oakham, it took two weeks for the letters to arrive. To arrive where? In Oakham—some just one street away. I want to be clear that, as all Members in the Chamber have said, this is not an attack on our postal workers. Many work incredibly hard under considerable pressure in all weathers. We recognise the contribution they make, and we are grateful to them.
I would like to turn briefly to a company called Enough, which uses the Royal Mail service to deliver its self-swab rape kits, despite having been publicly outed by me in this Chamber for sending SLAPPs—strategic lawsuits against public participation—to sexual assault survivors, rape charities and anyone who dares to speak out to question its motives or the claims on its kits. I have raised Enough’s use of Royal Mail services with Royal Mail, because I believe its use of Royal Mail is not compliant with Royal Mail’s own guidance on the transportation of human specimens. First, a kit has to be sent by a qualified medical practitioner or requested by them. This is not the case. Secondly, the labelling on the packaging required is not currently in place. Thirdly, the packaging requirements are also not being met. Royal Mail is not taking the concerns I have raised with it seriously. The Minister knows very well the issues relating to Enough and has promised to look at how we regulate to deal with the fact that this company should not be in operation. It is important that Royal Mail comes back to me and that the Minister also raises this issue with Royal Mail.
Rural communities cannot become an afterthought in the provision of essential services. Yes, distance and rural geography represent operational challenges, but they are not a permanent excuse for poor service. I am sure, Madam Deputy Speaker, that you have had the same issues in your very rural constituency. I urge the Government to take these concerns seriously and press Royal Mail for a clear and measurable improvement plan and improved powers for regulators. That plan must include: transparent local performance information that even I cannot get my hands on; an assessment of staffing and delivery arrangements; better communication with affected residents; and a straightforward process for reporting and resolving complaints.
We are all very grateful to posties for what they do, but accountability means more than just acknowledging a problem. It means taking action and demonstrating results. The universal post service is an essential part of our national infrastructure. Its value is measured not by the number of letters delivered nationally, but by whether our communities can depend on it when they need it—and for too many, they cannot.