Kirsty Blackman

I thank the hon. Members for Lichfield (Dave Robertson) and for Redditch (Chris Bloore) for initiating the debate, and, in particular, I thank the right hon. Member for Bristol North West (Darren Jones) for his incredibly thoughtful speech. I am not going to get political about this, but our position for ages has been that we should renationalise Royal Mail. When I read that Royal Mail would be delivering second-class mail only every second weekday, I misread it as, “Royal Mail will be delivering second-class mail every second weekend.” I thought, “Oh, thank goodness! My constituents in Bridge of Don will be getting a better service than the one that they currently receive,” because every second weekend would be significantly better than what they are getting now. I have visited the delivery offices in my constituency. There is Bridge of Don, there is Mastrick and there is Kittybrewster. I think there is a benefit in living in Scotland in this regard, because the central comms people do not come to these meetings, so I get honesty from the posties. I am wondering what happens when I send a letter, or rather an email, to Royal Mail—there is no point in sending a letter—saying, “Mrs Goggins is having an issue with her mail delivery. She lives in Bridge of Don. Here is her address.” Does Royal Mail Central actually contact the delivery office and say, “Mrs Goggins is having a problem. Please reply and let us know what is happening”? Or does Royal Mail just send me an email back saying, “Everything is fine, it is all great, don't worry,” without actually speaking to the delivery office? The hon. Member for Lichfield talked about not having all the answers. Well, I will tell the House who has most of the answers: the posties. The posties know what changes need to be made. I went to one of my local delivery offices, and the staff were talking about the design of the cages and the design of the routes. They had asked Royal Mail whether they could change some of the routes and cages. Royal Mail took months to get back to them, but it turned out that they were not allowed to change the design of the cages—they were dangerous, with things falling off them—without the say-so of Royal Mail. It is an incredibly top-down organisation. The posties know how to fix this. The posties know how to improve their routes. They are making these cases to Royal Mail Central, who come back to them with, “I know that that street is off this street, but we are going to keep it on the other route, just because we are in charge and it may look quite good on Google Maps.” I do not understand why Royal Mail is not listening to the posties, who know exactly what they are doing and who know how to improve the routes. As hon. Members have said, the issue is that Royal Mail’s leadership are trying to asset strip the organisation. It feels like they are not trying to improve the service. They do not care about improving the service; they just care about improving profits. We have been fighting on behalf of our constituents, but we have also been fighting on behalf of the posties, who are not being listened to and who feel like they are banging their heads against a brick wall. It is not just about NHS letters, although one constituent got in touch to say that they had not received any mail between 23 September and 14 October. They got nine letters, seven of which were NHS letters, and they have been put at the bottom of a waiting list because they missed their appointment. I can tell which letters are NHS letters when they come through my door or when I see them at the sorting office. I know which ones they are, as do the posties, but they are not allowed to take them out and ensure that they are being put at the top of the priority list.