Kirsty Blackman

The workaround on barcodes, for example, works only in some areas, and some of the health boards cannot use that workaround. It is absolutely a workaround; it does not ensure that we have a universal service obligation or that the postal service, which people rely on, is actually working. I do not know about the offices of other MPs, but my office often needs to get people’s wet signatures. Organisations such as UK Visas and Immigration or local councils will require us to get someone to sign a form, and many times we have posted that form to people but they have not got it. What are we supposed to do if people do not have a printer at home? A lot of people do not, understandably. If somebody, particularly in the Bridge of Don, does not have a printer at home and we post them a form, they will not get the letter. How can they get a democratic service, or get us to raise a complaint with the city council on their behalf, if they are not getting the letter? We have had too many by-elections this year, and a number of people in Aberdeen told us that they did not get their postal votes—they did not arrive. In a council by-election, it is hard enough to get people to vote, but when someone does not get their postal vote, they just say, “I won’t bother.” People are missing out on the democratic process because of the failure of Royal Mail, which cannot even prioritise those letters. I do not understand how Royal Mail can repeatedly say to each one of us, “Everything is fine,” or “We’re working on improvements,” when this is an absolute disaster. The post is a lifeline. It is a really important public service, and we need Royal Mail and Ofcom to step up, but we need the Government to put on as much pressure as possible to ensure they do.