Patricia Ferguson

I thank my hon. Friend the Member for Redditch (Chris Bloore) for securing this debate. I will refer to a few things related to work done on the Scottish Affairs Committee, as well as briefly talk about the situation in my own constituency. In June last year, our Committee looked at the work of Royal Mail, particularly the importance of the universal postal service to remote rural and island communities. We heard from Consumer Scotland, the Federation of Small Businesses, Ofcom and Royal Mail itself. The Committee heard how delays in the postal service can have particularly serious knock-on consequences for people in those communities. An appointment letter arriving late can leave someone without enough time to arrange transport to hospital, and that is often inter-island travel to hospital, and that can cause them to miss their appointment altogether. In an age when public services are increasingly accessed online, the postal service none the less remains essential for many Scots, because often our broadband connectivity and sometimes our digital skills can be limited. We also heard how much people value their local postie, particularly where older residents in remote places have little other daily contact.