Contribution
I refer the House to my declaration in the Register of Members’ Financial Interests of support from the trade unions. We have come to something with Royal Mail when the surest way of getting a letter delivered on time is by putting it inside a parcel, but that is the sorry situation we face. What a place to be in with this fantastic national British institution.
For years now, residents across my constituency have been contacting me about issues, and we have discussed things with the staff at the sorting offices, working closely with the CWU and the workforce. The situation we are seeing at the Royal Mail is undoubtedly a deliberate ploy to end the universal service obligation. If things are not halted and the private company is not reined in, we will probably see the end of the Royal Mail.
Like most other speakers, I pay tribute to the staff and the posties who have done a fantastic job. Did the posties not carry on through covid? These are fantastic public sector workers who at one time were so proud of being posties. That is not there any more. It has been bashed out of them.
I recognise that there are time constraints in this debate, but I will mention some of the issues facing my constituents. It is horrendous—it is chaos. We have hospital appointments being missed. We have medical correspondence being missed and delayed. We have financial hardship being caused by late bills and official documents not being received. We have postal votes for democratic elections not being received, and vulnerable residents left anxious and frustrated as they wait for important communications. We have an elderly man who received a fine of £600 because of a traffic incident; he was accused of not returning the letter, despite the fact that he had.
It is not just about receiving correspondence; it is about sending it. I am going to say something pretty coarse, but I make no apologies, because it is important. I had an individual who was taking his well man test; he sent a poo sample to the hospital, as you do. Weeks later, he got a letter from the doctor saying, “Sorry, can you do it again? Your sample lay in the sorting office for far too long.” For heaven’s sake, that is coarse, but it is the sort of thing that we are facing. I can see the grimace on Madam Deputy Speaker’s face, and she is right! It is horrendous to think that this is the case. We have got to look at it.
What about the people who are waiting anxiously by the letterbox for results of tests for cancer or other medical problems? What about the people waiting for their passports to go on holiday? It cannot continue. It is important to recognise that the speeches in this debate have been broadly in line with each other, apart from those Lib Dems who say that Ofcom should have more powers and will not accept that—perhaps, perhaps—the renationalisation of Royal Mail is the answer.
The postal service is not a luxury; it is an essential, critical public service. It should exist to serve the public interest, not simply the interests of the market. If private ownership cannot deliver the reliable universal service that people have every right to expect, then the Government must be prepared to act. I want the second option proposed by my right hon. Friend the Member for Bristol North West (Darren Jones): renationalise the Royal Mail and see how it develops. The message today is simple: the excuses and broken promises must stop; the services must be fixed; and if Royal Mail cannot fix them, we should give the public the opportunity to run it properly once again.
I am sure that I am not the only Member who received an email this morning from, I think, the director of communications at Royal Mail, telling me how things are going to be better tomorrow. I have met with directors of communications—regionally, nationally, next door—who promised the world and, as is typical for Royal Mail, did not deliver. When I have met them, they have all been genuinely decent people, but they have not had any grip on or understanding of exactly what is happening in Royal Mail itself.
I believe the hard-working posties; I believe the people who have been committed to that employment for a lifetime. Royal Mail was established over 400 years ago, and we need to ensure that it continues for another 400 years—perhaps with nationalisation.