Sadik Al-Hassan

The performance of Royal Mail is a matter of serious concern across North Somerset, where delivery failures are having real consequences for residents and businesses alike. The problem is long standing in my constituency. In February, following a steady flow of correspondence, I launched a survey asking constituents about their experiences. I have worked constructively with local CWU representatives ever since to understand the pressures that Royal Mail faces and find practical solutions, and I am grateful for their engagement. Earlier this year, I also hosted a town hall, which made the issue painfully clear when many of my constituents received their invitations by post only after the event had taken place—three weeks after I had sent them out. That is part of a wider pattern of delays eroding confidence in postal services across North Somerset, with Portishead and Nailsea particularly affected. The results of my survey are stark. Some 87% of respondents reported experiencing delays, with nearly half having waited between one and two weeks beyond the expected delivery date to receive a letter. In September, I visited the Portishead delivery office and heard the voices of our amazing posties and CWU representatives. It is clear that Royal Mail is going through significant change as parcel volumes grow and the nature of the service evolves, and our posties are being asked to bridge structural problems that are not of their making. Locally, the service is also struggling with high vacancy levels. Across Bristol and North Somerset, staff shortages are preventing Royal Mail from delivering a business-as-usual service.