Frank McNally

I pay tribute to my hon. Friends the Members for Redditch (Chris Bloore) and for Lichfield (Dave Robertson) for the work they have done on this issue over many months. On 11 September this year, my constituents Helen and Joe lost their bank cards in Coatbridge town centre. They promptly cancelled their credit and debit cards, requested new ones and were told that they would receive them within three to five days. More than three weeks later, they had not received anything. They went down to their local sorting office to find not only their four bank cards undelivered but no less than 22 other pieces of mail. They collected them and returned a week later to see if there was anything else. There were 11 pieces of mail undelivered. When they asked the sorting office for an explanation, they were told that parcels get priority. It seems that first-class letters, which should be delivered the next day, are not arriving for up to five days, and some second-class letters are not being delivered at all. Along with Helen and Joe, dozens of constituents have been in touch with me to say that they have missed interviews and failed to receive bank and other financial letters as well as legal documents due to the systemic issues. Critical hospital appointments have also been missed, as has been a theme of the debate. Some of my constituents have waited months or years for critical treatment only for the appointment letter to fail to arrive in time. In Scotland, 30,000 people have been waiting over a year for critical NHS treatment. Imagine the stress they would feel to discover that they have missed a letter telling them that they have an appointment on a specific day. This is really consequential for people in my constituency. I have heard from local businesses who have missed payments or had payments delayed because they have not received documents in the post on time. It is clear that we cannot go on like this. My constituents deserve better, and so do our postal workers. Over the last year, I visited Royal Mail delivery offices in Coatbridge and Bellshill and witnessed the excellent efforts of the dedicated staff there. Our posties are pounding the streets day in, day out in all conditions. The very least that they deserve is for those at the top of Royal Mail to get their bit right. Earlier this year I met with the CWU to hear of the issues that their members are facing. They spoke of the two-tier employment of Royal Mail workers. While Royal Mail has committed to equalising terms and conditions for employees hired post 2022, full equalisation has been left to the ongoing review due to Royal Mail’s claims that it cannot afford it—that is in the context of the company making operating profits of £294 million in the last two years. We know that there is a high staff turnover in the business. Indeed, since 2022 across the country half of new Royal Mail workers left the organisation within a year, as my hon. Friend the Member for Glasgow North East (Maureen Burke) has said. Such turmoil in workplace terms and conditions has serious consequences for staff morale. I met with the Minister’s predecessor, my hon. Friend the Member for East Renfrewshire (Blair McDougall), to raise these issues, and I want to place on record my thanks to him for all his work in his area. I also thank the Minister for her attention to these matters. I know that, like me, colleagues have taken their concerns directly to the chief executive of Ofcom, Dame Melanie Dawes. When she wrote back to me in March, she told me of Ofcom’s work calling on Royal Mail to publish a credible plan to improve quality and restore consumer confidence. That plan was published in April, with Royal Mail promising that it will meet Ofcom’s delivery targets by next April. That is far too slow. More so-called plans mean nothing to constituents like Helen and Joe, or the many others who have contacted me in recent months about missed mail, if they do not produce better outcomes. It is critical that Royal Mail gives evidence to MPs and engages fully in the upcoming summit. It is also important that Ofcom and the Government use all the powers that they have to make this service better for our constituents. The service is simply not good enough, and urgent action is required.