Vikki Slade

The hon. Member comes to my point about whether Ofcom is fit for purpose and needs to be broken up. He mentions the fines for people getting their bills late and missed hospital appointments, yet there is no real compensation scheme for customers. My train is 15 minutes late on a weekly basis—I am sure you will agree, Sir Desmond, as I think you use the same line. I do not think that there has been a week in the past year where I have not arrived home at least 15 minutes late at least once, but there is delay repay. If someone’s post is weeks late, they cannot go down and get any sort of claim from the local delivery office. Perhaps if there was, Royal Mail would take a little bit more action. Finally, today Ofcom released its recommendations for the most effective way to implement the social media ban. We know that that will be complicated and controversial. We know that it is the biggest issue of our time, really. Yet the job has been given to Ofcom. With everything that we have talked about, it is not lost on me that we are adding another very complicated and controversial thing when there is no evidence that Ofcom is able to manage. Under the new Prime Minister, a new Minister for AI has been created, recognising the importance of dividing up some of these jobs to groups who can focus on the big issues of our time. Perhaps this should be a watershed moment for Ofcom too. Throughout the debate, I have raised four very different issue: broadcast impartiality, scams, broadband access and Royal Mail. They all point to the same concern. Ofcom is increasingly being asked to regulate some of the most powerful organisations in our society while protecting some of the most vulnerable people. Yet again and again, constituents encounter a regulator that appears reactive rather than proactive, cautious rather than assertive and too often willing to accept poor outcomes for consumers. I ask the Minister to commit to a formal review of Ofcom’s powers, duties and enforcement framework, including whether its current structure is fit for purpose. If consumers cannot rely on the regulator to challenge broadcasters, tackle scams, secure connectivity or hold Royal Mail to account, it is not enough to ask whether they are doing their job. Parliament must also ask whether it has given Ofcom the tools to do it.