Stephanie Peacock

It is a pleasure to serve under your chairship once again this week, Sir Desmond. I congratulate the hon. Member for Mid Dorset and North Poole (Vikki Slade) on securing this important debate on the role and effectiveness of Ofcom. I also welcome the shadow Secretary of State to her place, the hon. Member for Reigate (Rebecca Paul). I do not think we have faced each other across the Chamber, so it is great to see her here today. The range of issues raised today shows how important Ofcom’s work is to people’s everyday lives, whether that means getting a phone signal, staying connected, having a broadband connection that works, knowing that their children are safer when they pick up a phone or go online, or, of course, having their post delivered. Ofcom’s decisions affect people all across our country. As the UK’s independent regulator for the communication industries, Ofcom’s principal duty is to further the interests of citizens and consumers, promoting competition where appropriate. Ofcom helps to ensure that people can access reliable communication services, that broadcasters meet appropriate standards and, increasingly, that people, particularly children, are protected from online harm. Given that Ofcom’s responsibilities have never been wider or more significant, it is understandable that today’s debate has covered a number of topics, and I will attempt to speak to each of them in turn. I am pleased to be responding to this debate on behalf of the Minister for Creative Industries, Media and Online Safety, and I will relay the issues raised in this debate to him directly. As the shadow Minister rightly pointed out, broadcasting is probably what Ofcom is most well known for, and that is where I will begin. Broadcasting regulation has existed in the UK for 100 years. Since its creation in 2003, Ofcom has had the vital role of regulating the UK’s broadcast media, helping to ensure that TV and radio audiences are protected from harmful material. Through legislation, Parliament requires Ofcom to draft and keep up to date the broadcasting code, which sets out clear rules and guidance including the protection of children and ensuring that the broadcast of news remains accurate and impartial. Through the Government’s media Green Paper, we are considering how to ensure that Ofcom continues to have the right powers to protect audiences and regulate TV services into the future. All Ofcom-licensed broadcasters are subject to the broadcasting code and are Ofcom-regulated. When it comes to news, that means that news in whatever form is reported with due accuracy and presented with due impartiality. When broadcasters may have breached the broadcasting code, we of course expect Ofcom to investigate promptly without fear or favour. I am sure that hon. Members will not expect me to comment on ongoing cases, but a question was raised about politicians presenting television programmes. Ofcom’s broadcasting code sets out that politicians may not “be used as a newsreader, interviewer or reporter in any news programmes unless, exceptionally, it is editorially justified.” The Government have expressed concerns about the blurring of fact and polemic and about politicians presenting programmes that could reasonably be interpreted as news or current affairs. There is a clear rationale for strengthening these rules. We are currently considering a range of options to tackle this issue and will set out more information and a decision in due course. I will take away the point that a couple of Members made about communication regarding complaints to Ofcom. A number of people gave examples of Members of Parliament writing to Ofcom and not feeling that they got an acceptable letter or communication back. I will certainly take that to the Media Minister. My hon. Friend the Member for Ealing Central and Acton (Dr Huq) spoke about prominence measures—[Interruption.] I thought she was going to intervene; I am about to answer some of her questions. Our “Watch this space” Green Paper sets out two distinct prominence regimes to safeguard UK media online. The first is prominence for trustworthy news. In an era of infinite online information, quality journalism is vital to holding power, including the Government, to account. We want social media platforms to make reporting from high-quality news providers easy to discover. This is not about censorship; it is about defending a free, pluralistic press across the political spectrum. We have not finalised the criteria for trustworthy news and will continue to engage with the sector as we develop proposals. The second is prominence for wider public service media content on video sharing platforms. From children’s programmes to culture, that content reflects our national story. Our preference remains for sector-led, voluntary agreements on fair commercial terms. The consultation closed on 31 August. Officials are currently analysing the responses, and no final decisions have been made on the regulators. A number of Members spoke about postal services. Under the Postal Services Act 2011, Ofcom is an independent regulator responsible for postal services. That includes regulating Royal Mail as the UK’s designated universal service provider, and mandates that major parcel companies including Amazon Logistics, DPD, DHL, Evri, Parcelforce and Yodel must have clear complaints procedures, accessible contact channels, defined timelines and trained staff. The Government do not have a role in its regulatory decisions on postal services. The Government have been clear that Royal Mail’s performance has been unacceptable for too long. The Minister for the Future of Work was in the Chamber earlier this week during a debate on Royal Mail performance —indeed, I think an hon. Member said that there have been three such debates this week. We value Ofcom’s role as the independent regulator, but that independence must go hand in hand with accountability for the outcomes it delivers. Business Ministers recently met the regulator, and they agreed that more needs to be done to tackle persistent service issues. Ofcom is currently concluding its investigation into the company’s 2025-26 performance. We will continue to press Ofcom and Royal Mail to ensure that our constituents receive the service they are entitled to. A number of questions were put to me on additional powers for Ofcom. The Government expect Ofcom to use the full range of its existing tools to secure better outcomes for postal services. The Secretary of State reaffirmed the importance of Ofcom’s role as the independent regulator in an appearance at the Business, Innovation Science and Trade Committee on 20 October. He was clear that the Government would be pragmatically considering any future requests for additional powers where they are needed.