Seema Malhotra

I, too, welcome this legislation and its goal of modernising consumer protection arrangements and making them fit for the digital age. I congratulate the Chancellor and the Economic Secretary to the Treasury on their work, and on their ongoing engagement with Members from across the House as the reforms proceed. I am very pleased to see measures that enable credit unions to expand by widening access to membership. I have seen the challenges experienced over the years as a Labour and Co-op MP, and I have worked to increase access to credit unions for local people in Feltham and Heston. It has been a challenge, and I look forward to working with my hon. Friend the Member for Peterborough (Andrew Pakes) on these reforms and on making sure that they become a reality for our constituents. It is clear that if anything can focus our mind’s eye on how important this is, it is seeing the importance of household resilience and being able to plan financially, given the challenges that the cost of living crisis has brought. It is important for us to think ahead and make sure that we do all we can to improve household resilience, and these reforms will help more than 200 credit unions across Great Britain to reach new communities, with millions of people having more access to affordable and community-based financial services. Credit unions are known and trusted by local communities, and trust is really important for giving people confidence about where to save, how to save and whom to trust. It is also vital that we take steps to protect access to in-person banking services for the future, and we look forward with anticipation to the publication of the access to banking review and the Government’s response. I want to raise three matters that I believe need to be further addressed in the Bill, some of which have already been referred to: the proposed 10-year time limit on complaints, the referrals process, and the fair and reasonable test. Finally, I will mention mortgage prisoners, as discussed by the Liberal Democrats’ spokesperson, the hon. Member for Carshalton and Wallington (Bobby Dean) First, on the 10-year time limit, the Government are putting forward a wide range of reforms to the Financial Ombudsman Service, but I am concerned that they are not being clear about the impacts on the public. The proposed 10-year time limit on Financial Ombudsman Service complaints risks locking thousands of consumers out of compensation. It can take years for people to realise that they have been ripped off, and firms often do everything they can to conceal misconduct.