Lord Whitehead (Lab)

My noble friend is right to focus attention on the extent to which consumers and the general public will have confidence in the changes that are afoot and will be able to make decisions as to how they participate in those changes in the best way possible. I think that is one area where, as a country, we have been quite lacking in the past—although I exempt from this the nation of Scotland, which for quite a while has had a national advice agency in place, giving impartial advice and assistance and seeing that through to installation. One of the functions of the warm homes agency will be to provide unbiased, informed advice and assistance to ensure that what is being proposed for individuals’ homes—and after all, they are the things that are most important in their lives and the things they are most concerned to get right—are done with a high degree of transparency, reliability and effectiveness. I hope that will be an early development of the warm homes agency as it comes into place. In the context of what we have seen just recently with the problems that ECO4 has had and the Public Accounts Committee report on it, we really do have to have that advice in place, and also that regulation to make sure that the standards that we think we are delivering to people really can be applied properly.