Member

The second shift is from corporate interest to public interest. We must never lose sight of who this reform is for: customers and the environment. We will introduce an independent water ombudsman to resolve consumer disputes fairly. We will keep bills affordable through the wider rollout of smart meters to help those who need it most. There will be a new water efficiency label on every appliance, so that when customers buy a washing machine or a shower, they will know exactly what it will cost not just to buy it, but to run it—to help bring their bills down. We are also cracking down on pollution at its source. We will tighten agricultural standards, including on sludge spreading. We will double funding for catchment partnerships, harnessing the power of nature to protect our rivers.