Member

Amendment 57 seeks to ensure that as many people as possible are captured by the member satisfaction surveys provided for in Clause 14. Clause 14 enables value-for-money regulations to require the use of member satisfaction surveys as part of the value-for-money framework. We welcome that in principle. Member experience is an important component of value and it is right that it should be captured. However, as drafted, the clause is silent on two issues that are critical to the credibility and usefulness of that survey data.