Member

The first issue is representativeness. Without safeguards, there is a real risk that surveys are completed primarily by the most engaged and digitally confident members, while disengaged, digitally excluded or vulnerable members are underrepresented or not reached at all. Amendment 57 would therefore require trustees and managers to take reasonable steps to reach those groups when issuing survey forms. The intention behind this is to ensure that the data used within the value-for-money framework reflects the experience of the whole membership, not just a narrow subset. As noble Lords will be well aware, the standard and quality of output can only be as good as what is inputted, so making sure that we have representative data going in makes the value for money better in sum.