Member

Clause 14, which refers to member satisfaction surveys, enables the Pensions Regulator to set requirements about the format of the surveys and enables the Government to set conditions about the format of member survey data reports. Again, that is something we will need to look at in more detail. This will enable member surveys to be shaped, mindful of different member needs and the most effective communication channels aimed at improving understanding of member feedback. As part of our monitoring and evaluation plans, we will also consider carefully how that is working, which should help maximise the effectiveness of the policy and its implementation. I have some slight practical concerns about how the amendment is worded. Concepts such as “disengaged” or “digitally excluded” and “vulnerable” do not have clear legal definitions, so introducing a requirement to identify and reach these groups could place disproportionate burdens, but I know this was a probing amendment to raise the issues and they are important.