Member

But it is important, on the point made by the noble Lord, Lord Meston, that the contact centre needs to know a bit about the background, needs to have appropriate training for its members who are looking after the children—you do not need a great deal of training, but you do need some—and, in particular, that the contact centre is meeting the absolute minimum standards, because there are centres out there that would not be entirely suitable for families and children. Consequently, I very strongly support this amendment.