Jim McMahon

I will make some progress, because I am mindful of the time. On reasonableness, of course an app can be used if it is a convenient way to pay, but why not have a simple contactless payment system at the lay-by where the luggage is taken out, so that people can tap in there and then? Then they would not have to wait 24 or 48 hours to pay online. With a lot of these things, if the lived experience of those using the system had been thought about when it was brought in, it would have been designed very differently. In November, we met the managing director of Manchester airport, Chris Woodroofe. We raised those points and put forward a number of requests. The first was for payment on site, so that people can pay not just on an app, but when they are at the airport. Secondly, we asked for an end to the system that allows charges to be racked up. For example, there may be separate lay-bys for arrivals and departures, so it is very easy for someone not familiar with the airport to pass through the arrivals terminal drop-off point, realise that is the wrong place to be, drive around the block and eventually get to the correct location. If they do that, the system charges them twice because they have passed through one before they get to the other. That could be easily resolved using technology. These organisations do not have the legal powers that local authorities have, but rely on contract law in enforcement. Many airports have confusing road networks that rely on roundabouts, with one-way systems through the terminals to drop off. In contract law, for a contract to be fair, those entering into it must have the right to decline it. How can they have the right to decline if they are charged at the moment they enter the place where the signs advising them about the contract are, with no way to reverse or pull out? Those dropping off should have the ability to say, “Now that I am aware of the charges, I don’t agree and will find a different way of dropping off.” Some airports have a bus that enables drop-offs further afield. Some people may not have been aware of that before they arrived, but may choose to use that. Although I am personally sympathetic to the idea that charges can be realistic, Manchester should not follow Gatwick airport and go from £5 to £10, or even close to it. Most people would find an airport’s charging £10 to drop off completely unreasonable and unfair.