Tom Hayes

Tom Hayes

Labour — Bournemouth East

Speaking in the House of Commons on 8 January 2026

Debate

Business of the House

Contribution

Evri are the worst. My constituents faced misery over Christmas, with no customer service. In fact, customer service was provided only in the form of chatbots. I recently received a woeful reply after writing to Evri’s CEO. There are many excellent couriers, including Rodrigo, Martin and Tony in Bournemouth, and I thank them, but they are being let down by Evri. Does my right hon. Friend agree that when private parcel operators deliver appalling customer service without minimum standards, it is workers and customers who suffer, left shouting into the void? Can he advise me on how I can secure meaningful redress for my Bournemouth East constituents?

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