Baroness Doocey (LD)

We are very happy on these Benches to support this amendment. We all know the grim scale of fraud, now our most common crime. Authorised push payment scams are driven by online platforms, adverts on social media fuelling shopping and investment frauds, and hacked accounts enabling ticket scams. Yet, as has been said by the noble Lord, Lord Vaux, platforms such as Meta, which owns Facebook and Instagram, can still take six weeks to remove illegal content, allowing scammers to resurface again and again—so-called “life-boating”. This amendment is designed to cut through that inertia. It would provide a clear statutory duty of care on tech and telecom firms to prevent scams at source, using their own AI and tools. It would also require them to share the financial burden with payment providers, which must already imburse many victims of authorised push payment fraud. That seems a fair step, given that the platforms host most of the scams and profit from the engagement that keeps users scrolling. Weak voluntary charters, non-binding Ofcom guidance and even the Online Safety Act’s proportionate measures have let these firms do the bare minimum—reacting to reports rather than proactively detecting fraud through verification, AI-driven scans and systematic audits. Big tech has unparalleled know-how—the AI, software and manpower to spot fraudster patterns and take them down. Banks cannot fight this alone and nor can the police. This amendment would compel these companies to protect their users, stopping scams upstream. We hope that the Government’s fraud strategy follows the example of this amendment and goes even further with a failure to prevent fraud offence, backed by strong fines and tougher binding Ofcom standards. Meanwhile, Amendment 367 would provide some timely backbone, giving tech and telecom firms a real incentive to act swiftly before yet more victims lose potentially everything.