Lord Russell of Liverpool (CB)

My Lords, I am grateful to the Minister for the tenor and content of what he just said. The devil is quite often in the detail, so I, with others, would be happy to sit down with him and try to make sure that we all understand it in the same way and are talking the same language. I have concerns about guidance that is, in theory, flags up to people in a slightly different and slightly more lurid way what their rights are. In evidence, I would state the experience of the victims’ code, which has been around for a very long time. On numerous occasions, when officers of various agencies who are, in theory, responsible for knowing the contents of the victims’ code are quizzed on it, they no absolutely nothing or very little or get very confused about it. Having guidance does not in itself solve any issue if people do not understand the guidance, are not trained in it and do not have sufficient experience of how to apply that knowledge in a sensible way. However, I hear what the Minister is saying and I think we are moving in the right direction. I feel strongly that trying to look at, and perhaps reverse-engineer, some of the examples of best practice that are around would be informative and helpful, since we have a habit of reinventing the wheel in our 43 different police forces. Then of course there are all the local authorities and housing associations as well, so there is quite a muddle of people and agencies looking at this and the evidence suggests that we need to pull that together much more coherently and effectively than we are doing at the moment. But I take and accept the Minister’s kind invitation to discuss this issue further, and on that basis I beg leave to withdraw the amendment.