Vikki Slade

Vikki Slade

Liberal Democrat — Mid Dorset and North Poole

Speaking in the House of Commons on 4 November 2025

Debate

HMRC Customer Service

Contribution

My constituent Hollie from Wimborne applied for a self-assessment refund of just £300 in April. When she chased it in June, she was told it had gone to a specialist tax team, with no reason and no time frame given. She complained in August, but it is now November, and she has heard nothing. While she may be owed only £300, this is happening around the country. Can the Minister tell me whether he thinks seven months is a reasonable time within which to receive a basic refund, and what the Department is doing to speed things up?

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