Katie Lam

I congratulate my hon. Friend the Member for Reigate (Rebecca Paul) on securing this debate in the House. Earlier this year, I wrote to hundreds of residents across the Weald of Kent to get a better understanding of how property management companies operate across our home. What I discovered was very worrying and, as many Members here will recognise, it is an all too common story. To date, I have heard from nearly 100 people across 11 estates all complaining about their property management company FirstPort. The pattern is as depressing as it is predictable: steep and unexplained increases in service charges, slow and inadequate responses to maintenance issues, and a serious lack of accountability and transparency. Let me share a few examples. Constituents in Yalding and Headcorn have told me that they face a 70% and a 40% rise in their management fees respectively. Those are not minor uplifts, and nobody can tell them clearly what they are paying for. I understand that costs are rising not least for things like insurance, but at the very least, hikes like that should be clearly explained. Constituents in Marden and Kingsnorth have documented cases where no maintenance at all was carried out for months, despite repeated chasing—grass not cut, lights not fixed and rubbish not cleared—and yet the bills keep coming. Finally, constituents in Tenterden and Coxheath have told me that it is beginning to affect the value of their homes, as my hon. Friend mentioned. Some have said that their properties are becoming unsellable because buyers will not take on the liability of these charges and this management. In one case, two sisters are trying to sell their late father’s flat. He bought it for £150,000 and they now cannot even sell it at £60,000. At auction, the price has fallen below £20,000. They told me that local estate agents refuse to list it because of the fees associated with managing the property. Much of this is part of a wider pattern. Many residents on these estates pay twice for what most people would regard as the same basic services. They pay full council tax to their local authority, as everyone does, but on a growing number of estates, the council has not taken over the roads, street lighting or green spaces and therefore does not maintain them.