Ms Julie Minns

I thank the hon. Member for Reigate (Rebecca Paul) for securing the debate and enabling Members across the House to give voice to our constituents, like mine in Carlisle, who are, quite frankly, fed up. They are fed up with being charged hundreds of pounds a year in estate management fees for services that are either not delivered or delivered poorly; they are fed up with asking for transparency and getting vague spreadsheets, instead of receipts for the services that they are told have been delivered; and they are fed up with being told that they have no choice, no voice and no way to challenge that. One of my first pieces of casework, after my election last year, concerned FirstPort, and one of the more recent cases concerned another estate management company, Gateway. They are different companies, but there was the same problem with charges for things like grass cutting, street cleaning and lighting maintenance. One might say that those charges are to be expected, but too often they are levied while the grass becomes overgrown, the rubbish is not picked up and the roads remain unlit. Quite rightly, residents then ask for proof of where their money has been going and, quite consistently, they are given a list of costs, not invoices—no evidence and no accountability. In some cases, the same service appears more than once under different names. It is confusing, opaque and unfair. I acknowledge the work done by the last Government and continued by our Government. I was pleased to see swift action in the early months of this Government to implement key provisions of the Leasehold and Freehold Reform Act 2024. I welcome the Government’s wider programme of reform, removing the threat of forfeiture, tackling abuse by managing agents and implementing the Law Commission’s recommendations on right to manage, but we must go further, especially as we build new homes. The Government’s house building agenda is ambitious, and rightly so. We need more homes and we need them quickly, but we also need to ensure that when people move into those homes, they are not being ripped off by management companies they did not choose. It is not enough just to get the bricks and mortar down; we need to ensure that the regulation around property charges is constructed properly too. We need enforceable standards for transparency. If a company charges for a service, they must be required to show that it was delivered and provide proof of what it cost. If the grass becomes overgrown, the litter piles up and the roads remain unlit, residents should not be expected to pay. We also need a clear route to redress. At the moment, too many people feel trapped by being tied to a management company that they did not choose, with no meaningful way to hold it to account. Asking for reform is not about undermining the sector; it is about fairness, restoring trust and ensuring that when people buy a home, they are not buying into a system that takes advantage of them. We have made a start, but if we are serious about protecting homeowners, we need to finish the job and to bring cowboy estate management companies to heel.